OLMonitor with Sunquest 7.2

Catherine · Joined: 10 Jun 2008 Posts: 11 Location: Georgia

We just updated to Sunquest 7.2 and now our % partial receipt filter on OLMonitor is no longer working. Any suggestions?

ericai · Posted: Wed Nov 18, 2015 10:59 am Post subject:

What version are you running? (click Help-Version)

You can enable viewing the Partial field by checking the field in misc options:
http://olmonitor.com/ManualM/window_3_7.htm

The only other setting that might affect partials, but should not be related to filtering, is the 'Treat partials as received':
http://olmonitor.com/ManualM/window_7_1.htm

I would really need to see the OlProcessLog.txt file and possibly a sample of one of your captured logfiles (Text.tx1). You can do a problem report-
http://olmonitor.com/support.html#ProblemReport

or search for these 2 files:
http://olmonitor.com/support.html#LocateErrLog