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2:   I can answer your questions via email or phone: Contact form 
                 *Note: If you have a specific issue involving configuring to display a certain test, anything to do with filters, etc then I will need you to submit a problem report.  (Don't worry this is easier to do than it sounds).  Proceed to step 3 for instructions on submitting  a problem report. If you are not sure go ahead and email me your question.

3A:   Submitting a problem report:
 

1. Start Ol Monitor, and allow the countdown to reach 0 or select 'Action-Start' from the menu bar.  This will start Smarterm.  Smarterm is used to automatically send the problem report.
2. From the Help menu, select 'Generate problem report'.  For an illustration of this and more info see the manual here:
3. The program will prompt you for some information.  It is important to provide your contact information and a unique description of your problem so I can know what to look for.
4. After you have finished entering your information, the program will begin the process of collecting your logfiles and configuration information.  It will then zip the files to a single file on your desktop name 'PrbRpt.zip'.  When the file is ready Smarterm will attempt to automatically transfer the files.  If it succeeds you will get a 'Process complete' message and you can stop here. 
   If it fails you will get a fail message.  Continue to the next step.

3B:   When there are problems with the problem report:
    The most common reason for problem report failure is a firewall.  Contact your IT department about unblocking ftp service.
    If there is a problem with Smarterm it may not be able to take commands from Ol Monitor.  Smarterm is used for automatic report sending.
    If you are logged on as a limited user (generic user) your logon may not have rights to perform the actions necessary to create and send the report.  In extreme cases Ol Monitor cannot place the codefiles into the Smarterm folder.  These codefiles are necessary for basic operation in Smarterm.

    In any case the 'PrbRpt.zip' file should still be placed on your desktop.  If for some reason this file is not there, see the table at the bottom of the page for manually locating the files yourself. 
    You can simply email this file to me.  Remember to send a follow up email in case the first email doesn't make it (see note below). 
    Note: In some cases, your firewall may also block outgoing emails with zip file attachments!  In this case an alternative might be to try using a personal hotmail, yahoo, or gmail account to send the file.  Also, you can try renaming the file extension from .zip to .bak or something so that it won't be blocked.

4:  NEW! If you have purchased the program you can get immediate direct support from me via GoToMyPc.  See below.

You can get direct, immediate support from me using GoToMyPc.  Why mess with screen prints and logs when you can just show me what's going on?  I have had a GREAT deal of success with this it is absolutely the quickest way to troubleshoot!
For more info on what GoToMyPc is try their website: www.gotomypc.com
*There is no need to sign up.  An account for OL_Monitor support has already been created.  The only thing you have to do is install their remote from a link that I will give to you.

   More information about errors and error reporting:

VIM Errors:

If the VIM Module has an error you will be presented with an error dialog like this:

If you have error logging turned on the error has been logged to a file.  If you with to automatically send the file to olmonitor.com then click help-generate problem report from the menu.  Smarterm is utilized to ftp reports so if it is not running the option will be grayed out.  If you click start from the action menu the server will restart and you can try again. If for any reason (such as problems with Smarterm itself), you cannot get the problem report to generate or ftp, you can find the files yourself and email them to me.  The files of interest in order of their importance are:

You can also use the windows find box to search for these files.

Alternatively you can use the Gatherer.exe utility to automatically search for and compress these files to your desktop.  Here is the link to Gatherer ◄.

For more information or help with the program please fill out and submit the following form.