Trial version works but full version doesn't

aasinclair · Joined: 02 Mar 2017 Posts: 7 Location: Richmond, VA

I downloaded the trial version and have since purchased a license. When I download the full version Smarterm won't connect. I exported the settings to import. Settings are all the same for both programs but Smarterm just won't run the correct settings. I reinstall the trial version and it works perfect. Any ideas what is different?

ericai · Posted: Wed Mar 15, 2017 8:34 am Post subject:

I don't have a quick answer for what might have happened. In these cases it is best to send a problem report or the OlProcessLog.txt file so I can see what's going on.
Here are instructions for that:

For info on sending a problem report, proceed to step 2 in the troubleshooting steps:
http://www.olmonitor.com/support.html#TroubleSteps
(Basically you just click Help-Generate problem report and a form pops up. It is not necessary to fill in every detail)

In the event that the problem report fails to automatically upload, proceed to step 4B:
http://www.olmonitor.com/support.html#ProbReportFailed

If you send files using email: Send 2 emails, one to let me know you are about to send a report and attach the problem report to the 2nd. (Emails with attachments may be blocked by your organization's firewall.)