Help menu

Displays some diagnostic information that may be helpful in troubleshooting.

 

See the Support page for detailed instructions on Problem Reports.

When you click 'Generate problem report', you will see this form. (v1.76 and above)

If you are having issues with the program a problem report can be generated.   The problem report consists of saved logs, the error/debugging log, registry settings, and an explanation of the problem.   The program can attempt to automatically send the report to olmonitor.com via ftp.   If the ftp process fails (usually due to system firewall restrictions) you will be notified and you will need to send me the report file via email.   The file will be saved to your desktop titled prbrpt.zip.  

A problem report is also automatically created after certain types of errors with the program.

Smarterm is utilized to ftp reports.

 

You usually do not have to interact with the Smarterm server so the Smarterm window can be made invisible and runs in the background.   If you do have a need to interact with the server or see what it is doing, you can click Show to see the server.   However if the script is completely hung up it will never get the message and Smarterm will remain hidden.   In this case the solution is to shut it down and restart completely.

 

Shows OlMonitor version.

 

Click this to launch the support webpage of OlMonitor.com.

 

This will automatically install and configure GoToMyPc to allow direct remote help with OlMonitor.   The GoToMyPc installation is secure and connects only to OlMonitor help.   When you are finished receiving help simply uninstall GoToMyPc from the Add/Remove programs dialog in Windows Control Panel.  

You must have admin rights on the pc to successfully install GoToMyPc.

Brief instructions:

After selecting 'Initiate GoToMyPc session' follow the prompts presented by OlMonitor.   OlMonitor will attempt to automatically install GoToMyPc.   As the GoToMyPc installation windows appear, resist the temptation to click the next buttons and allow OlMonitor to handle this.   If an installation window sits there inactive for over 60 seconds then you can take over and finish the installation manually.

 

A problem report is the most complete and best way to send the logs and configuration files necessary to effectively troubleshoot your problem.   If for some reason the problem report fails to complete (I.E. SmarTerm problems), the OlProcessLog logfile will be located on your pc.   You can then zip this file and email it to OlMonitor.